Terms of Service

All cancellations must be submitted in writing and sent to [email protected].

For In-Person:

Date Cancellation Received	Cancellation Fee
11+ days prior to conference start date	Full Credit Memo* OR Full refund
0-10 days prior to conference start date	No refund

*Full Credit Memo – Fees will be held on account for 12 months from issue date. This credit is fully transferable to anyone within your organization and may be used towards any MATRIX Healthcare Strategists Inc. conference or product offering.

If you cancel a registration that included a complimentary or discounted product, the full cost of the complimentary or discounted product will be deducted from any eligible refund or credit memo (in addition to any cancellation fee assessed).

No liability is assumed by the Canadian Institute (CI) – and MATRIX Healthcare Strategists Inc. for changes in program date, content, speakers or venue. The Canadian Institute – and MATRIX Healthcare Strategists Inc. reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of any registration fee, but will not be responsible for airfare, hotel or other costs incurred by registrants.

Delegate Substitutions
If you wish to send a substitute participant in your place, you must notify us by email at least 5 days prior to the conference. Delegates may not “share” a pass between multiple attendees without prior authorization.

Conference Consent Policy
By registering for this conference, you agree to receiving email communication from Canadian Institute – and MATRIX Healthcare Strategists Inc. in accordance with regional legislation, and to sharing your contact information publicly on attendee rosters. You will have the ability to withdraw this consent at any time by selecting the unsubscribe option on the messages you receive or contacting us at [email protected].

In addition, by registering for our events, you also agree that MATRIX Healthcare Strategists Inc. and Canadian Institute may disclose your personal contact information to affiliates and selected sponsors and partners. If you do not wish for us to share your information, please email [email protected].

Payment and Discount Policy
Payment is due upon registration. We accept most major credit cards and bank transfers. If you require cheque payment, please contact customer service for details. Advanced/Early bookings made without payment will be reassessed at the next tier rate once the rate has expired. To ensure admittance, full payment must be received prior to the event.

On-site and unpaid registrations where payment confirmation has not been received before the event must be guaranteed by a valid credit card. The credit card guarantee may be provided in advance or supplied during registration at the event. If payment is not received within thirty (30) days of the event, the credit card provided will be charged.

All discounts, including group and special discounts, apply to the conference fee only and do not apply to workshops or other add-ons. No two discounts or offers can be combined. All conference fees must be paid in full at the time of the order in order for any discount to be applied. Group discounts are available only to individuals employed by the same organization and must be registered at the same time.

Group Pricing
1-2	No Discount
3-5	10% Discount
6-12	15% Discount
Over 12	Call 1-877-927-7936

Special Discounts
Special discounts/pricing and financial scholarships may be offered for government employees, judges, law students, non-profit entities and others. For more information, please email or call customer service at 416-927-7936 (toll free 1-877-927-7936) or [email protected].

Eligibility
CI – and MATRIX Healthcare Strategists Inc. reserves the right to prohibit attendance at any virtual or in-person conference, meeting or webinar, for health and safety, space capacity, past or present conduct or other reasons deemed necessary for the successful execution of our business goals.

Health and Safety
The health and safety of our attendees is our top priority. We monitor local and international health alerts and follow applicable guidelines for each event location. Attendance is at the discretion of the individual or their organization. By registering, attendees assume all risks and waive liability against MATRIX Healthcare Strategists Inc. and C5 Group of Companies, its affiliates, employees, and volunteers for any illness, injury, or loss, before, during, or after the event.

Our events will adhere to local health and safety regulations, which may include health screenings, mask requirements, or other preventive measures based on current public health guidelines. For any questions, please contact our Customer Service team.

Your Personal Data
By registering for our events, you agree to receiving email communication from The Canadian Institute – and MATRIX Healthcare Strategists Inc. and affiliated companies: C5 Group of Companies – and MATRIX Healthcare Strategists Inc. (consisting of ACI, and C5 – and MATRIX Healthcare Strategists Inc.), and in accordance with regional legislation, about virtual and onsite conferences, informative webinars, exclusive networking opportunities, valuable content and special offers. You will have the ability to withdraw this consent at any time by selecting the unsubscribe option on the messages you receive or contacting us at [email protected].

In addition, by registering for our events, you also agree that The Canadian Institute – and MATRIX Healthcare Strategists Inc. may disclose your personal contact information to affiliates and selected sponsors and partners. If you do not wish for us to share your information, please email [email protected].

The Canadian Institute – and MATRIX Healthcare Strategists Inc. is committed to protecting the privacy and confidentiality of personal information entrusted to us. For more information, please see our Privacy Policy.

How We Will Use Your Data
We will process your personal data in order to provide you with the information that you have requested, and to share information about our events and products, deemed relevant to you, in accordance with regional legislation and our Privacy Policy. For information on how and/or when we may disclose your personal information to trusted third parties, see our Privacy Policy. The Canadian Institute – and MATRIX Healthcare Strategists Inc. is committed to protecting the privacy and confidentiality of personal information entrusted to us. If you have any questions about how we will use your personal data, or our Privacy Policy, please contact [email protected].

If you decide that you no longer wish to receive information about our events and products, you can contact us any time at [email protected]. Each of our marketing communications (whether by email, phone, facsimile, post or SMS) will also include an appropriate and easy way for you to unsubscribe.

Code of Conduct
The Canadian Institute – and MATRIX Healthcare Strategists Inc. (CI – and MATRIX Healthcare Strategists Inc.) community is made up of a network of people with a common agenda, cause, and interests, who collaborate by sharing ideas, information, and resources. It is of utmost importance to CI – and MATRIX Healthcare Strategists Inc. that each and every person attending one of our conferences and events has a positive and rewarding experience and to that end, we invite all sponsors, volunteers, speakers, attendees, service providers, and others (“Participants”) to help us realize a safe, respectful, and positive experience for everyone. When you participate in an event hosted by CI – and MATRIX Healthcare Strategists Inc. you are contributing to the overall experience, which makes us all accountable to each other.

The Canadian Institute – and MATRIX Healthcare Strategists Inc. established this Code of Conduct to provide guidelines to Participants and to ensure that all understand what behavior is expected, and what behavior will not be tolerated at a CI – and MATRIX Healthcare Strategists Inc. event.

CI – and MATRIX Healthcare Strategists Inc. expects all Participants to abide by this Code of Conduct at all events. This includes conference-related social events at off-site locations, and in related online communities and social media.

CI – and MATRIX Healthcare Strategists Inc. is dedicated to providing a harassment-free and inclusive event experience for everyone regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. Participants asked to stop any harassing behavior are expected to comply immediately.

Expected Behavior
The Canadian Institute – and MATRIX Healthcare Strategists Inc. (CI – and MATRIX Healthcare Strategists Inc.) expects that all attendees will:

Be considerate and respectful to all attendees.
Refrain from demeaning, discriminatory, or harassing behavior, materials, and speech.
Speak up if they observe anything at an event that conflicts with this Code of Conduct. If you are being harassed or feel uncomfortable, notice that someone else is being harassed, or have any other concerns, please contact a member of CI – and MATRIX Healthcare Strategists Inc. event staff immediately.

Unacceptable Behavior
Unacceptable behavior from any community member will not be tolerated. Unacceptable behavior includes, but is not limited to:

Intimidating, harassing, abusive, discriminatory, derogatory, or demeaning speech, materials, or conduct by any Participants of the event and related event activities. Many event venues are shared with members of the public; please be respectful to all patrons of these locations.
Violence, threats of violence, or violent language directed against another person.
Sexist, racist, homophobic, transphobic, or otherwise discriminatory comments and language.
Personal insults, particularly those related to gender, gender identity and expression, sexual orientation, physical appearance, body size, race, age, religion, or disability.
Inappropriate photography or recording.
Taking of photos within the event environment for use on social media or elsewhere, without the prior permission of the individuals or owners of the content therein.
Any boisterous, lewd, or offensive behavior or language, including but not limited to using sexually explicit or offensive language, materials or conduct, or any language, behavior, or content that contains profanity, obscene gestures, or racial, religious, or ethnic slurs.
Failure to obey any rules or regulations of the event venue.

Consequences of Unacceptable Behavior
Unacceptable behavior will not be tolerated. Anyone asked to stop unacceptable behavior is expected to comply immediately. If a Participant engages in unacceptable behavior, CI – and MATRIX Healthcare Strategists Inc. may take any action it deems appropriate, including warning or expelling the offender from the event with no refund. For more egregious behavior, CI – and MATRIX Healthcare Strategists Inc. may, in its reasonable discretion, temporarily ban or permanently expel a Participant from the CI – and MATRIX Healthcare Strategists Inc. community.

What to do if you witness or are subjected to unacceptable behavior
If you are subjected to unacceptable behavior, notice that someone else is being subjected to unacceptable behavior, or have any other concerns, please notify CI – and MATRIX Healthcare Strategists Inc. event staff or contact the VP, Global Marketing as soon as possible. CI – and MATRIX Healthcare Strategists Inc. event staff will be available to assist those experiencing unacceptable behavior to feel safe for the duration of the event. All reports will remain completely confidential.

Promotional Photos and Videos
Participation at and registration (attendee, guest and exhibitor) for the conference gives consent to the use and distribution of the participants’ image or voice in any pictures, video or audio recordings, or electronic reproductions taken during CI – and MATRIX Healthcare Strategists Inc. events for conference coverage and future promotional purposes. CI – and MATRIX Healthcare Strategists Inc. is able to use your likeness without remuneration.

Questions
If you have any questions about CI – and MATRIX Healthcare Strategists Inc.’s registration policies or procedures, please contact us at 416-927-7936 (toll free 1-877-927-7936) or [email protected].

Terms of Service for website
Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the https://www.pharmafwd.ca website (the “Website”) operated by MATRIX Healthcare Strategists Inc., The Canadian Institute and affiliated companies: C5 Group of Companies (consisting of ACI, and C5), a(n) Corporation formed in Ontario, Canada (“us”, “we”, “our”) as these Terms of Service contain important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

NO WARRANTY ON PURCHASES
THE ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE ARE PROVIDED “AS IS”. NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO ANY ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Remedies
You agree that the remedy for breach of these Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. This remedy is intended to be your sole and exclusive remedy for any breach of these Terms of Service as it relates to your purchase.

Prohibited Uses
You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

Impersonating or attempting to impersonate MATRIX Healthcare Strategists Inc. – The Canadian Institute and affiliated companies: C5 Group of Companies (consisting of ACI, and C5) or its employees, representatives, subsidiaries or divisions;
Misrepresenting your identity or affiliation with any person or entity;
Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, mail or any similar material;
Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;
Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;
Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;
Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;
Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;
Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;
Otherwise attempting to interfere with the proper working of the Website;
Using the Website in any way that violates any applicable province, territory, state or country laws, rules or regulations.

NO WARRANTY ON WEBSITE
THIS WEBSITE IS PROVIDED “AS IS”. NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Availability, Errors and Inaccuracies
We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.

DAMAGES AND LIMITATION OF LIABILITY
IN NO EVENT SHALL MATRIX HEALTHCARE STRATEGISTS INC. BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF MATRIX HEALTHCARE STRATEGISTS INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE AGGREGATE LIABILITY OF MATRIX HEALTHCARE STRATEGISTS INC. ARISING OUT OF OR RELATING TO THIS WEBSITE, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL BE LIMITED TO THE AMOUNT OF FEES ACTUALLY RECEIVED BY MATRIX HEALTHCARE STRATEGISTS INC. FROM YOU.

THIS LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN YOU AND US. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF MATRIX HEALTHCARE STRATEGISTS INC.

IF, DESPITE THE LIMITATION ABOVE, MATRIX HEALTHCARE STRATEGISTS INC. IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF MATRIX HEALTHCARE STRATEGISTS INC. WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO MATRIX HEALTHCARE STRATEGISTS INC. IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS WEBSITE.

Links to Third Party Websites
This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Intellectual Property and DMCA Notice and Procedure for Intellectual Property Infringement Claims
All contents of this Website are © 2022 – 2026 MATRIX Healthcare Strategists Inc. or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of MATRIX Healthcare Strategists Inc. and are either registered trademarks, trademarks or otherwise protected intellectual property of MATRIX Healthcare Strategists Inc. or third parties in Canada and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact Bill McLay at [email protected].

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights – DMCA.” Your notice to us must include the following information:

An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;
Your name, email, address and telephone number; and
A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.

You may submit your claim to us by contacting us at:

MATRIX Healthcare Strategists Inc. – The Canadian Institute and affiliated companies: C5 Group of Companies (consisting of ACI, and C5)
Bill McLay
[email protected]
519-831-7448
1025 ROXBOROUGH DRIVE
Oakville, ON L6M 1E1
CANADA

Governing Law, Severability, Dispute Resolution, Venue and Class Action Waiver
These Terms shall be governed and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of laws provisions. THESE TERMS SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE SALE OF INTERNATIONAL GOODS, THE UNIFORM COMMERCIAL CODE, NOR INCOTERMS.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website, and supersede and replace any prior agreements we might have had with you regarding the Website.

Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in Ontario, Canada.

Language
The parties have expressly required that these Terms of Service and any communications hereunder be drafted in the English language. Les parties ont expressément exigé que les présentes Conditions d̛Utilisation et toute communication en vertu des présentes soient rédigées en langue anglaise.

Changes to Terms of Service
We reserve the right to make changes to these Terms of Service at any time. We will notify you immediately of making any changes to these Terms of Service by posting the updated terms of service to this website.

Questions
If you have any questions about our Terms of Service, please contact us at [email protected].